Reach them where you already work
An employee is one person across every channel. Write to them in Slack, then email them, then open the dashboard — it is the same employee with the same memory of what you asked.
Dashboard
Chat with any employee from the web app or the mobile app.
Every employee has their own address. Write to them like anyone else, and they reply from it.
Slack
Invite an employee to a channel. They read the thread and answer in it.
Telegram
A direct message or a group. Useful when you are away from a desk.
Discord
For teams who already live there. Same employee, same memory.
Not yet
These are built and not switched on. They are listed because “can I use WhatsApp?” deserves an answer, and an empty page answers it wrongly.
- Handler written; waiting on a WhatsApp Business account.
- Signal
- Handler written; waiting on a registered number.
- Handler written; waiting on an official account.
- iMessage
- Requires Apple hardware, so it is an Enterprise Hardware option rather than a plan feature.